Welcome to our bohemian-inspired world of thoughtfully designed home decor. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you need? Our design-loving customer service team is always happy to help at [email protected].

About Opalhouse

What is Opalhouse’s design philosophy?
Opalhouse blends bohemian charm with modern sophistication, offering globally inspired home decor that helps you craft spaces telling your unique story. Each piece is thoughtfully designed in our Colorado studio with quality craftsmanship and artistic flair.
Who is the typical Opalhouse customer?
Our customers are design-conscious individuals who appreciate eclectic, worldly decor with a contemporary twist. They value quality craftsmanship in items ranging from handwoven rugs to artisanal candles, and enjoy creating personalized spaces that reflect their global inspirations.

Products & Collections

What types of products does Opalhouse offer?
Our collections include:
  • Accent and area rugs (handwoven for authentic texture)
  • Bath essentials (towels, rugs, and luxury accessories)
  • Bedding sets and bedroom furniture (including unique benches)
  • Artisanal candles and home fragrances
  • Decorative objects and seasonal decor
  • Statement furniture pieces
All designed with our signature global-meets-modern aesthetic.
Are your products ethically made?
Absolutely. Each Opalhouse piece begins its journey in our Colorado studio, where we prioritize ethical production methods and quality materials. Our handwoven textiles and artisanal items support traditional craftsmanship.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I modify or cancel my order after placing it?
We process orders quickly to get your decor to you promptly. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing (ideal for smaller items or urgent orders)
  • Free Shipping (via EMS): For orders over $50, delivered in 15-25 business days (perfect for complete room solutions)
All orders take 1-2 business days to process before shipping.
Do you ship internationally?
Yes! We ship worldwide with just a few exceptions in parts of Asia and remote regions due to carrier limitations. If you’re unsure about delivery to your location, please contact us—we’ll happily check for you.
How can I track my order?
All shipments include tracking:
  • Standard Shipping: Detailed tracking via DHL/FedEx
  • Free Shipping: Basic tracking via EMS
You’ll receive tracking information via email once your order ships. During peak seasons, please allow slightly longer processing times—we appreciate your patience as we carefully prepare your globally inspired decor.

Returns & Exchanges

What is your return policy?
We want every Opalhouse piece to spark joy in your space. If an item doesn’t meet your expectations, you may return it within 15 days of delivery. Please email [email protected] to initiate your return. Note that return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my item arrives damaged?
We carefully package each item, but if damage occurs in transit, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no cost to you—our delivery promise includes insurance for such cases.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for replacement items. This ensures you receive your desired piece as quickly as possible from our Colorado studio.

Additional Questions

How do I care for my Opalhouse textiles?
Each product includes care instructions. Generally:
  • Handwoven rugs: Spot clean with mild detergent; professional cleaning recommended annually
  • Bath linens: Machine wash cold with similar colors; avoid bleach
  • Bedding: Wash before first use; follow fabric-specific guidelines
Proper care ensures your globally inspired pieces last beautifully.
Do you offer custom or made-to-order items?
Some of our statement furniture pieces and rugs are made-to-order, which may extend processing time by 3-5 business days. We’ll always notify you if your order includes custom items and provide updated delivery estimates.
Where is Opalhouse located?
Our design studio is nestled in the inspiring landscape of Colorado Springs, USA (2575 Clover Drive, Colorado Springs, CO 80915). While we don’t offer local pickup, every order carries the creative energy of our Colorado home.

Still have questions? Our customer service team shares your passion for thoughtful design. Email us at [email protected]—we typically respond within 24 hours.

From our Colorado studio to your sanctuary, thank you for letting Opalhouse be part of your home’s story.